Frequently asked questions
Answers to common questions about ordering, payment, delivery, and paperwork.
How do I order or reserve a vehicle?
Choose the vehicle online and review the price, taxes, and delivery details before confirming. We treat the order as binding once the required payment has been completed.
What happens if the vehicle is no longer available?
Offers remain subject to stock. If a vehicle becomes unavailable after your order, we contact you as quickly as possible and refund the amounts you have already paid.
What is included in the displayed price?
Displayed prices follow the rules for your current market and customer type. Unless stated otherwise, they include VAT and the indicated costs; some markets may also show country-specific taxes or configured delivery charges.
Which payment methods can I use?
B2BCars can accept secure card payments and bank transfers, depending on the order. Delivery only happens after the required payment steps are complete.
How long does delivery take?
Delivery timing depends on the vehicle's origin, transport, and registration steps. We will inform you if there is a delay.
Which documents do I receive with my order?
You receive the main order paperwork once it has been generated and handed over, including:
the invoice
the sales agreement
the vehicle documents and delivery items that apply to the sale, such as the certificate of conformity, manual, and keys
Can I withdraw or cancel after receiving the vehicle?
Business purchases use the professional terms for the selected country. Review those terms before ordering so payment, delivery, inspection, and cancellation responsibilities are clear.
What should I check before ordering?
Review the vehicle specifications, mileage, known damages, pricing, delivery details, and the professional terms for the selected country before confirming an order.
Can professional customers buy through B2BCars?
Yes. B2BCars is built for business customers, with dedicated pricing logic, VAT handling, and separate professional terms.
Can I check mileage, equipment, and known damage before ordering?
Yes. Vehicle pages are intended to show the key commercial and technical information before purchase, including mileage, specifications, equipment, history details, and any known damage or condition notes that are available to us.